What Office Tenants Want
Book Type:
What Office Tenants Want: 2013 BOMA Global Office Tenant Survey Results contains everything property professionals need to know about office tenants and what they want, need and expect in today's demanding marketplace.

Much has changed in the area of tenant needs since 1999, when BOMA International last conducted an office tenant survey. This highly anticipated new study not only reflects the latest workplace trends and developments, but it also expands the geographic scope to include international tenants from countries such as Canada, New Zealand and South Africa.

What Office Tenants Want outlines tenant preferences and attitudes in categories ranging from building amenities and services to sustainability and maintenance practices, providing commercial real estate professionals with the in-depth trend analysis they need to attract and retain tenants. The publication highlights:

Top factors influencing overall tenant satisfaction;
Trends in space usage and telecommuting;
Attitudes toward sustainable building programs and features;
Lease decision priorities;
Amenities and services that can best keep a property competitive;
And much more.


The research and analysis for What Office Tenants Want was conducted by Kingsley Associates, the global leader in tenant satisfaction surveys. BOMA International affiliates BOMA Canada, the Property Council of New Zealand and the South African Property Owners Association, as well as the global offices of CBRE, partnered with BOMA International to conduct the survey. The study was sponsored by Kimberly-Clark Professional*, Mars Drinks, Rubbermaid Commercial Products and Waste Management.
This publication is available in the following formats:

Print-on-Demand Edition
  • Print-on-demand publications are shrink-wrapped, 3-hole punched pages that can be placed in a binder for easy access.
  • This publication is 236 pages.
  • Print-on-demand publications are shipped to U.S. and Canada via UPS Ground at no cost to the customer. Shipping charges will apply when an expedited shipping option is chosen during check out. 
  • For print-on-demand orders shipped outside of the U.S. and Canada, please place your order with our customer service center by calling +1-770-280-4089 or by emailing bomastore@pbd.com.
  • BOMA International print-on-demand publications may be returned for a full refund within 30 days of receipt as long as the shrink wrap is still intact.
eBook Edition
  • eBook orders include a full digital edition of the publication.
  • This eBook can be viewed through Adobe Digital Editions (ADE) software. You will receive a link to download free reader software upon purchase. ADE is compatible with personal computers, tablets and smartphones.
  • This eBook cannot be printed, copied or transferred, but can be viewed on up to six devices over its lifetime.
  • eBooks sold by BOMA International bookstore are not eligible for return and refund.
Copyright 2013 by the Building Owners and Managers Association (BOMA) International. All rights reserved. No portion of this document may be reproduced without permission.